Frito Lay Canada

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? inform you of the existence, use and disclosure of your Personal Information; and ? respond to any issue you raise with respect to the accuracy or completeness of your Personal Information, and will amend it if appropriate. We will investigate all written requests in a timely manner, and respond to you within a reasonable time (generally within 30 days). In some cases, we may require you to provide additional information in order for us to process your request. While our response will ordinarily be provided at no cost to you, depending on the nature of the request and the amount of information involved, we reserve the right to charge a fee. In these circumstances, we will inform you of the approximate cost to provide the response and proceed upon receipt of your confirmation that you wish us to continue and that you will pay the estimated charge at the time of or before receiving access to the information. If your complaint or request is not resolved to your satisfaction, we will record the substance of the unresolved challenge.

PepsiCo Canada will only collect personally identifiable information about you (such as your name, address, telephone number or e-mail address) if you provide it to us voluntarily. In order to participate in one of our contests/promotions, you must consent to the collection, use and disclosure of personal information for contest/promotion administration purposes, including authorizing your information to be publicly disclosed in accordance with the contest rules/promotion terms and conditions, which may be posted on our Internet sites. If you choose not to provide us with this personal information, this may affect your ability to participate in our contests/promotions. From time to time, we may also request personal information for purposes beyond contest/promotion administration, for example in order to contact you or to help us better understand your needs and how we may improve the products and services that we and/or our marketing partners offer. However, we will not require your consent to our collection, use or disclosure of information for these purposes as a condition of your participation in our contests/promotions.

Assistive Devices: We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services and as such, customers are free to use their personal assistive devices in any PepsiCo Canada environment. PepsiCo Canada offers other measures that may assist our customers while on site and we will ensure that our staff is familiar with the various assistive devices that may be used by customers including: elevators, escalators, wheelchair ramps and automatic doors. Assistive devices for access to specific services shall be kept in good working order and our customers shall be informed of their availability.

Providing goods or services to customers and consumers (training only for those involved in policy development).

PepsiCo Canada’s goal is to deliver exceptional customer and consumer service. We endeavour to service our customers and consumers in a manner that reflects the principles of dignity, independence, integration and equal opportunity. Our commitment is to provide all customers and consumers, including those living with disabilities, the same opportunity to access our goods and services and benefit from those goods and services in the same place and in a similar way.

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