sp data llc

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Description

Whether a sub-set of customer care or back-office support, or stand-alone, S&P Data recognizes the importance of support in the client service life-cycle and has worked with clients to provide level I and level II support functions. Whether mature product lines or new launches, S&P Data has stepped in to provide support and use this channel as a means of driving greater levels of customer satisfaction and loyalty.

The BPO industry and its components of people, process and technology is ever changing. It is our job to keep up and bring our customers the latest solutions that add value to your enterprise. It’s also our belief that providing integrated solutions capable of addressing all stages of your end-customer lifecycle is a critical part of the value-add. You choose S&P Data to partner on a stand-along program or engage us to deliver on multiple components of your client’s lifecycle. With our scalable solutions offering, we can deliver program support on all stages.

Lino comes to us with nearly a decade of experience in sales and service in the contact center industry, and 7 years of experience in professional leadership roles in both the "art and design" roles working in the highly competitive game design industry and in the "sales and service" industry. He possesses a unique blend of experience and knowledge that creates an invaluable insight into our business that a more traditional background would not provide.

Patricia Forde is a dynamic and results driven professional with over 15 years of experience in Customer Service Program Development, Contact Center Management, Outbound Sales, Vendor Relations and Account Implementation, Project Management and Quality Improvement.

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