SoundNotes Technology Inc

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If making and/or taking calls is at the heart of your business, then the ability to review that interaction may as well be your eyes, ears and hands. SoundRecall™ is a full-suite of call center call recording, performance management and customer experience measurement software solutions that allow you to see the needs of your customers in more detail than ever, hear exactly what they have to say and give your company a better feel for how to best serve them.

ABOUT US In a dynamic information-based economy, the ever-changing expectations of customers are driven by the continuous evolution of technology. At SoundNotes, we strive in the relentless pursuit of keeping you ahead using computer telephony and collaborative voice, data and speech technologies, helping you maximize opportunities and minimize risks by simplifying the complex world of call recording, performance management and customer experience measurement solutions.

SoundNotes Technology Inc., a leading provider of call recording and customer experience management solutions, today announced the release of Q-Survey v 4.0. Packed with significant enhancements to its web survey module, version 4.0 takes the total customer experience in a call center to new heights. Q-Survey automates the customer feedback process as part of an overall quality process of the SoundRecall™ customer experience management suite.

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