Info-Tech Research Group, founded in 1997, is a global IT research and advisory firm with over 1,400 employees and 30,000+ clients worldwide. It provides data-driven programs, tools, templates, methodologies, training, and insights to help IT leaders improve performance, develop strategies, and optimize core IT processes. The company offers a step-by-step program to systematically enhance IT departments, covering process management, service levels, and executive coaching, supported by a library of leading-edge resources.