Dunvegan Group, The

Description

Anne Miner is an entrepreneur through and through. Since founding The Dunvegan Group over 20 years ago, Anne has worked with many executives of large corporations to recoup lost revenue from wayward customers. Anne's passion is the science of "asking" customers what they think. In Measuring Up!, she summarizes her expertise in best practices and proven techniques to keep your customers satisfied and coming back for more. As an entrepreneur, Anne doesn't lose sight of the bottom line.

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