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Oxford Consulting Group Ltd
Distance: 0.5 Mi495 Richmond St
N6A 5A9 London -
BDO Canada LLP
Distance: 0.4 Mi633 Colborne Street, Suite 300
N6B 2V3 London -
Xtivity, Inc.
Distance: 0.6 Mi200 Queens Avenue
N6A 1J3 London
Description
Clients or other individuals we deal with may have questions about the services they received. We also provide ongoing services for many of our clients over a period of months or years for which previous records are helpful. We retain our client information for a minimum of fifteen years after the last contact to enable us to respond to questions and provide these services (the Ontario Association of Architects also requires us to retain our client records).
When we are retained to provide an opinion about the work of another architect or a related professional, our primary purpose for collecting personal information is to gather the necessary information to express a sound opinion on the issue for our client. In such circumstances, we often act without the consent of the subject of third party opinion because we are inquiring into an apparent breach of law or an agreement and obtaining consent would compromise the investigation.
We keep our client files for about fifteen years. Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away.
Like most architects, we collect, use and disclose personal information in order to serve our clients. For our clients, the primary purpose for collecting personal information is to provide architectural advice and services. Where our client is an individual, we collect information about the client's building or renovations desired and intended uses, financial situation and, for residential services, family circumstances so that we can advise the client as to their options. We then carry out their instructions.
Our firm reviews client and other files for the purpose of ensuring that we provide high quality services, including assessing the performance of our partners and staff. In addition, external consultants (e.g., auditors, lawyers, management consultants) may on our behalf do audits and continuing quality improvement reviews of our firm, including reviewing client files and interviewing our staff.