CCIT Staffing Services

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Director, Enterprise Planning at Rogers Communications Inc. As an executive recruiter specializing in highly skilled contact centre positions, I can tell you from my experience there is no one better than Michael Duncan! I have worked with others to make that comparison, and none have provided the diligence, top quality, highly skilled candidates as Mr. Duncan. As a leader, you are not only looking for who will fill the role but also the longevity, long term contribution and engagement of that candidate to your organization.

The technology platforms, hardware and software in many call centres are outdated. This is especially true for internal call centres that have been in place for some time, and have been under budget pressure. The challenge for some centres is to continue to grow while integrating legacy systems with predictive analytics technology. Call Center Teams works with call centre manufactures and solution providers to find shared solutions for the contact centre that eliminate real-estate, reduce cost and improves inefficiencies.

- Our client was searching for a solution to re-market their IT assets. We sourced a supplier for the equipment and provided our client with a return on investment.

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