Affinitymc

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Affinity Consulting and Training (ACT) is based in Edmonton, Alberta in western Canada. We provide a range of consulting, facilitation and training services to clients across various sectors, including oil and gas, industrial, retail, education, government and non-profit.

This is where your customer HOPES for something, ASKS for it, but really does not expect you to provide it. This is your opportunity to provide something beyond their expectations and by so doing will create DELIGHT. For example, a customer might ask for something that is usually available only in a premium priced product or service. Not providing it will unlikely cause dissatisfaction, whereas providing it will likely surprise and delight the customer. Therefore this is an area for particular attention in building a LOYAL customer base.

What makes a loyal customer, one who speaks loudly and with fervour about your organization, telling others how you have made a real and positive difference in their lives? In a word…expectations. But meeting or exceeding customer expectations is not as simple as it first appears. For a start, many of your customers or prospective customers are not sure what they should expect, and many will not tell you because they expect you to know…after all, you’re the expert at what YOU do, and you can’t expect the customer to know as much about that as you.

We provide facilitation services to support Visioning and Strategic Management Retreats, and senior and mid-level management alignment, team-building and strategy execution.

In addition to the care that Affinity Consulting and Training Inc. takes directly, we are also working with all of our partner organizations that may at some point handle personal information gathered by us in the course of their relationship with and service to us. Each third party partner has agreed to meet our standards of privacy, confidentiality and security. All Employees and third party staff who in any way handle or manage Personal Information have acknowledged and agreed to adhere to our Privacy Code and the procedures that support that code.

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