inRound Innovations Inc.

Description

inRound Innovations Inc, an IT Professional Services Company specializing in Help Desk and Call Centre solutions, was incorporated in 2002 to address the growing needs of the Help Desk and Call Centre Industry in North America. inRound is a company of service professionals providing evaluation and assessment services, staffing, products and professional services to the Help Desk and Call Centre industry. Our solutions include a comprehensive suite of products and services.inRound focuses on providing innovative solutions (install-ready and/or customizable) for virtually every support area of your Help Desk. Solutions for; help desk design, implementation, workforce optimization, training, customer relationship management, quality observation, telephony and balanced scorecard reporting. To complement our own suite of products we provide non-biased (vendor independent) consulting services to aid an organization in evolving to a 'best in class' status or we can assist in crafting solutions for becoming 'best in class'.
An overview of the inRound Service offerings is as follows:
 Help Desk/Call Centre Assessments Services
 Help Desk/Call Centre Management and Optimization
 Help Desk/Call Centre Best Practice Implementation
 Strategic Planning & Business Transformation
 Program and Project Life Cycle Management
 Enterprise Resource Management
 Customer Relationship Management
 Enterprise Business, Process & Data Modelling
 Information Technology Infrastructure Library framework (ITIL Certified)
Call Centre and Help Desk Products:
inView - Gives management the ability to track group activities in real-time. Keep track of employee time spent on and off the phone. inDashboard - Keeps employees informed up to the minute with real-time data and other important information. inGauge – Keep informed about the performance of the call centre and the productivity of the people with this comprehensive reporting tool. inKnow - Keep the employees informed on new fixes, new policies, changes to processes and/or procedures. inSchedule - Schedule the employees to meet their needs and to meet the business requirements.upHire – effective applicant and resume tracking software that allows instant access to crucial applicant/candidate data along with a fast resume database importing, extraction and matching process.inRound Innovation Recruiting SolutioninRound Innovations also provides subject matter expertise in the development and implementation of customized Call Centre and Help Desk recruiting solutions. The cornerstone of inRound’s recruitment philosophy is that gathering as much information as possible on each candidate is key to ensuring hiring success. inRound Innovations employs a stringent regiment of criteria to ensure that each candidate is screened and assessed thoroughly. This recruiting criteria includes but is not limited to:
Personality: Benchmarked against your internal top performers
Culture: Evaluation based on your workplace
culture
Mindset: Used to evaluate customer service/sales
mindset
Skills: Over 40 IT specific tests and full suite of
general skills evaluatione-Screen: Thorough on-line application to weed outthe non-qualified applicants and noise
References: e-References or standard references
available
Interview: In-depth behavioural based interview
Resume: All applicants accepted on-line and formatted

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