Zita Associates Inc.

Description

Benefits of using Zita Associates At Zita Associates we believe that choosing a partner experienced in supplying, operating and servicing customer information systems is vital. The following points illustrate Zita Associates' experience: " Zita Associates lives with our clients through the ups & downs of their daily operating cycles, and our clients are never alone when tackling the touch challenges that inevitably arise. " We're a service company, not a software or technology company. Technology is the vehicle that delivers critical services to our customers and our role is to ensure that these services are functional and operational. We are dedicated to life long relationships with our clients. " By facilitating customer achievement with our IT support and agreements, we clearly define critical success factors with our clients. This ensures that client expectations are known, and are continually met and exceeded. Improving Customer Care By combining practical experience in technology and vision, we enable our clients to innovate and dramatically improve customer care practices. Zita Associates doesn't focus on one or even multiple software applications; instead, we concentrate on the process, people and technology required to serve our customers effectively, consistently and profitably. Zita Associates combines best-in-class applications with advanced technology and value-added services in an integrated customer management solution that delivers sustainable competitive advantage. Lowering Total Cost of Ownership Zita Associates reduces the total cost of ownership of Information Technology system for our customers. By leveraging people, infrastructure, and implementation events, we pass on our economies of scale to our clients. Zita Associates lowers the total cost of ownership for our clients by: " Evaluating, procuring, installing, maintaining and upgrading hardware and system software. " Developing repeatable implementation events to ensure that our implementations are both successful and economical. " Employing experienced IT personnel to support our clients in their businesses, thus eliminating these costs for our clients. " Maintaining the resources to develop affordable customizations without sacrificing access to new releases. Mitigating Risk By mitigating risk for our clients we've enabled them to approach and utilize new technologies, and allowed them to focus on their core business. Zita Associates mitigates risk for our clients by: " Supplying insulation from major technology shifts " Reducing Information Technology staffing challenges " Integrating best-in-class applications to reduce implementation time and cost, in addition to reducing the risk of project failure " Operating with standard application programming interfaces that support access to other business systems, such as Accounting and Marketing " Managing a security infrastructure STAY FOCUSED ON WHAT REALLY MATTERS - THE CUSTOMER Outsourcing has short-term tactical implications as well as long-term benefits that fundamentally transform a company's business model.

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