Wolseley IPG

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The branch is where we have the most interaction with our customers. We open early so that we can serve our customers before they go to a site or project they are working on. Our customers expect quick, efficient and quality service so we need to have the knowledge and skills to meet or exceed their expectations. In most of our branches we have a counter area, sales office and warehouse. There is a great atmosphere in our branches with lots of activity going on.

Wolseley is a relationship business. So we want to make sure that we’re meeting the needs of our customers better than the competition. This means delivering the right products, at the right price, at the right time, on every occasion people do business with us. It also means developing long-term relationships with our customers, the majority of which are professional contractors.

Wolseley Canada Wolseley is Canada's leading national distributor of plumbing, hydronic, HVAC/R and PVF products.

With around 3,000 branches, we’re very definitely an international business. But we’re a local business too – the majority of our customers operate in a region around 20 miles from a branch. We therefore look to build long-term relationships with our customers by providing a great branch experience, rooted in exceptional service.

The showroom is where we display our product ranges to help customers select the right products for their house. This can be anything from a bathroom range or kitchen to renewable and sustainable products, lighting or wood floors. We spend time with our customers in order to help them make their decisions and advise them on alternative ranges or specifications to meet their needs.

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