W.I.N. Bennett Holding Inc.

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Description

Increased Revenue through Support & Services
ServiceVantage focuses on support and services excellence that will allow organizations to maximize their revenue potential through the development of strategic support and services initiatives, while developing a strong, loyal client base.

As the year 2001 has shown, technology companies cannot survive on technology revenues alone. It is imperative to their long-
term success to increase the percentage of revenue generated by support and services, thereby lessening the impact a slow economy can have on pure technology sales. Additionally, the economic downturn has shown the importance of a technology company's current client base as a source of continuing sales.

To be successful, technology companies must focus on:
• a profitable support and services department that contributes 35% to 50% of overall revenue;
• support and services as a means to transition from a vendor/buyer relationship to that of a trusted advisor. Once established as a trusted advisor, opportunities to sell further technology and services become readily available;
• understanding their clients' problems and offering the appropriate solution;
• support and service partnerships to improve credibility, expand the scope and geographic reach of offerings, and to introduce new prospects; and
• a support and service infrastructure that ensures repeatable, high quality delivery.

ServiceVantage

ServiceVantage believes in developing a strong relationship that is built around earning trust. To this end,
ServiceVantage welcomes the opportunity to meet with your executive team to discuss the effectiveness and challenges of your current services and support model as they relate to corporate goals.

Analysis & Blueprint

After the initial discussion, management can decide to engage
ServiceVantage to develop a support and services report. This process may take 1-3 weeks depending on the scope specified by the executive team. ServiceVantage will analyze your business model, speak with key stakeholders and conduct client assessments that will provide ServiceVantage with a better understanding of:

• the support and services offerings, partnerships, delivery model, cost structure, and pricing;
• the level of interaction between support and services and other departments and how they help or hinder the company’s ability to offer the right solutions;
• how your technology is being utilized and by whom within your client organizations; and
• the expectations of the client and the challenges they continue to face.

ServiceVantage will deliver to your executive team a report that highlights the current "state of the nation", identifies opportunities to improve the support and services model and recommends strategic initiatives that will increase your revenue and ensure that your clients are successful with your technology. The recommendations in this report will arm your company with the information needed to offer the appropriate solutions to your client base and achieve your strategic revenue and profitability goals.

Execution of Recommendations & Leadership Services

An effective support and services infrastructure will include the right combination of technology, people and process. To that end, ServiceVantage will facilitate the execution of the approved support and services strategies either in a coaching capacity or as a temporary member of the executive team.
ServiceVantage will focus on developing the infrastructure needed to consistently execute support and services strategies, maximizing revenues and building a loyal client base.

Who is ServiceVantage?

ServiceVantage was founded by Jeff Bennett, a veteran of two of
Ottawa’s premier high-tech companies, Corel Corporation and
WebPlan, Inc. His cumulative experience as head of the support and services departments at these two companies has given Jeff the understanding of what it takes to make a successful organization.

While at Corel, Jeff:
• transitioned Corel support and services from a multi-
million dollar cost center to a profit center;
• hired hundreds of employees;
• spearheaded all mergers and acquisitions as it related to support and services;
• established outsource partners in North America, Asia
Pacific and Latin America;
• oversaw in excess of 10,000 technical support calls per day; and
• was accountable for the service and support of over 30 million users, including government departments, legal firms and corporate accounts.

At WebPlan, Jeff:
• created a support and service organization that could scale with Webplan’s growth;
• established Webplan’s Client Care department;
• established a critical service partnership with Cap
Gemini Ernst and Young; and
• introduced WebPlan certification, now available in over
100 countries worldwide.

In January 2002, ServiceVantage was founded to help multiple technology companies draw upon a support and service expertise that focuses on profitability, revenue, client relationships, partnerships and mergers & acquisitions. ServiceVantage clientele includes Webplan Inc., MEI and Telsoft Ventures Inc.

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