VereQuest Inc.

Description

Trusted by some of the world's most respected companies, VereQuest can take your customer experience to the next level and keep it there. Some of our services include:
Reality Check™ for Contact Centers - Outsourced call and email quality monitoring provides impartial, real-time reporting for less.
Mystery Shopping for Contact Centers – Simulated customer calls reinforces training and sustains skills/knowledge.
Check-Up™ Training for Contact Centers – Competency-based telephone, customer service, customer relationship management and sales skills for contact center agents. Includes Self-Directed Coaching™ program for front-line managers.
High Velocity Testing™ - Real-time direct response testing refines marketing messages in a live sales and service environment.
Business Transformation Consulting – Marketing and sales support including short-/long-term planning with a focus on alternative channels, direct marketing and small/medium business.

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