Tecnet Canada Inc.

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Our single point of contact helpdesk is flexible and is designed to be customized to your unique business needs and budget. We offer both onsite or offsite solutions. Our web-enabled call tracking tools reduce your IT operational costs and enhances your productivity by effectively tracking and escalating problems, issues and resolutions as well as producing comprehensive management reporting. Whether you are a 3 PC operation or a 30,000 PC operation we have the tools and expertise to meet your business needs.

Tecnet Canada Inc. has provided reliable service solutions to information technology customers since 1974. Tecnet delivers success in today's diverse information technology environment and meets the demand for one-stop vendor-neutral support and maintenance. Headquartered in Victoria, British Columbia, Tecnet operates major support centers in Victoria and Vancouver as well as an extensive network of Authorized Service Centers (ASCs) across Canada. We are strategically allied with the industry's largest manufacturers and distributors as well as other global service providers.

We specialize in network design and maintenance. Whether you need systems integration, operating system and application support or network management and maintenance we have the solutions that work. Our team of specialized staff will take you from infrastructure systems design and development right through to implementation and post-implementation support and maintenance. We are a full service solution provider and will integrate disaster recovery, fault tolerance and network security and protection design into the solutions development we offer.

Tecnet is the exclusive provider of a comprehensive agentless computer discovery service. This service allows for dynamic tracking of computer hardware, software deployments and user access. We will also be able to provide Security audit reporting and proactively identify and resolve potential problems before they result in any downtime or a loss of productivity. This service can be integrated into any helpdesk to allow for electronic call logging offering more information to the helpdesk analyst than the typical client user would be able to provide.

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