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Audiolog reliability is built on its thousands of implementations, and is sure to help your contact center or Back Office by optimizing the quality of service as well as improve the overall operational effectiveness. Audiolog's suite of client software include the ability let your supervisors and managers keep track of contact center activity right from their desktop PCs with Remote Live Monitoring and Playback client software. A full suite of assessment tools combined with synchronized PC screens and Audio will aid your supervisors in enhancing overall agent performance. Rapid access to playback synchronized screens and audio will allow you to fast track to dispute resolution Using the browser-based Audiolog Interaction Review software, you can retrieve recordings rapidly using a variety of criteria, such as date and time, caller ID, agent, DNIS, or campaign, this data all captured by the Audiolog as it integrates with your PBX, ACD, predictive dialer, and CTI systems. Audiolog's Centralized Archiving and industry-standard storage technologies, such as NAS, RAID, SAN, EMC Centera, these robust and flexible storage solutions can help you comply with data retention requirements for your business or industry. All contact centers will benefit for the Audiolog Interaction Quality suite. This easy-to-use software solution that provides a range of capabilities to enhance performance and productivity in smaller to midsized contact centers. Its intuitive, browser-based interface places call selection, playback, evaluation, and scoring functions within easy reach, enabling supervisors to retrieve and play back recordings and screens and evaluate agent performance right from the desktop. Design you own evaluation forms quickly and easily with Audiolog Interaction Quality, Address specific products and programs. View performance details, summaries, and trends in an array of standard and customizable reports from your supervisor desktop. Use this intelligence to identify agent skill gaps and provide targeted coaching, pinpoint and address process inefficiencies, and understand how to deliver a superior customer experience that builds customer loyalty and boosts customer value. AIQ Quality Monitoring PDF

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