Symmetrics

Website Links

Description

Our story Symmetrics was founded in 1996 by members of the family business that created Crystal Reports, soon to become the most popular enterprise reporting application in the world. Initially a professional services firm specializing in business intelligence and data warehousing, Symmetrics quickly focused on an under-served industry — contact centers. Instrumental in helping Nortel add reporting services to its call center line of products, Symmetrics then focused its development efforts on its flagship nVISION Contact Center Reporting & Analysis Suite , a complete business intelligence and data warehouse solution for call center data analysis and reporting. Today, Symmetrics products integrate with strategic partners like Avaya, Nortel, Cisco, NICE IEX, Aspect, Oracle, Verint and other contact center leaders. The company is headquartered in Vancouver, British Columbia.

Headquartered in Vancouver, BC, Canada is Symmetrics, a company founded in 1996 that specializes in business intelligence and data warehousing but has also the know-how to deliver the reporting and analysis solutions as well as performance management to improve any industry’s overall customer service through its call center site.

What makes Symmetrics different? We see reporting and analytics as more than just an extension or add-on to some other call center system. We take best practices from business intelligence and apply them to the specific domain of the contact center. Our solutions fit the unique reporting and analysis needs of our customers, no matter how many different systems, applications, or call center sites they have. And with hundreds of call center implementations under their belts, our professional services team have the experience and insight to ensure your project's success.

For over 15 years, Symmetrics has been the trusted business partner of value-added resellers (VARs), distributors and systems integrators around the world. We're the go-to guys on reporting, analysis & business intelligence in call centers. Together, we can help you broaden and deepen your offerings around core call center technologies, build new revenue streams, and increase customer satisfaction with their deployments.

By launching the comprehensive Original Equipment Manufacturer (OEM) program, “Powered by Symmetrics,” the provider of solutions for contact centers has furthered its reputation among ISVs and telephony vendors as a go-to partner, for whom better reporting and analysis is a never-ending quest for performance improvement . Read the complete article here.

Products & services

Similar companies nearby