SwitchGear

Description

"We looked to SwitchGear for assistance to effectively enhance our Contact Centre operating results. Much more than consultants, SwitchGear's approach is based on engagement "“their partners and staff roll-up their sleeves and contribute in ways as if our business was their own. As a growth and results-oriented business, we partner with companies that will help us achieve our mission. SwitchGear has consistently demonstrated they understand our business and our needs. We're confident they can, and will, deliver for others." Dave Burns, SVP & COO, AIRMILES REWARD Program "We view SwitchGear as excellent 'off-balance sheet' resources -- true partners and catalysts for operational issues and change leadership. They get results and their 'SwitchGear Brand' of working style is high energy, fun to work with, and ensured our team was fully engaged and successful" Bruno Sperduti, EVP Operations, Resolve Corporation "We engaged SwitchGear to work closely with our Executive team and managers and the subsequent change in our sales proficiency and membership results was significant. Our business is about service and the careful nurturing of our relationships. It is the bedrock of our success "“ SwitchGear sees their business the same way and provides the integrity, added-value solutions and WOW results!" Clive Caldwell, President & Owner, Cambridge Group of Clubs "SwitchGear has assisted me and my team with process re-engineering, customer experience improvements, and employee performance and in every case we achieved exactly the results we needed. Besides their terrific drive for results, they are a pleasure to work with "“ agents to executives are treated with respect, they nurture creative thinking on the team, they roll up their sleeves to get things done, and they are a lot of fun to work with! If your operations need some revenue or efficiency breakthroughs, I would highly recommend engaging the SwitchGear team." Beth Carver, VP, Client Care, TELUS "We witnessed real success stories from your coaching program. Staff were excited and engaged to see their performance improve through the trust and connection established with their managers. The coaching from your program had a considerable positive impact on our results. We saw a significant and positive trend reversal in AHT. We improved our year over year ASA and we improved to a 98.8% accuracy rate while achieving revenue growth and reducing costs." Dean Turchiaro, Director, Field Effectiveness, Ceridian Canada Limited "SwitchGear's energy level was infectious; they were always a phone call away and consistent in their follow-up, always ready with unique ideas that engaged us in Solution Sales. They were proactive, genuine and sincere and they got us these results: Sales revenues increased over 12% year over year, customer Satisfaction scores improved from 55% to 70%, with a 13% improvement in employee sat." Ravi Nayak, Sales Manager, The Loyalty Group, Air Miles "As a result of working with SwitchGear, we have gone from selling zero personal training sessions to a closing rate of 25% over the last three months.

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