Smart Telecom

SMART Telecom Inc. is the world leader of innovative Contact Center reporting solutions. Pioneers of ACD real-time reporting for Nortel products, SMART Telecoms' solutions provide Compliance, Reporting, and Key Performance Indicator (KPI) data to thousands globally.Founded in 1989, in Ottawa, Canada, SMART Telecom began by innovating and reselling high-performance Nortel solutions. In the early 90's, after pioneering the integration both Historical and Real-Time report management for leading-edge Government and NGO applications in Canada, the company recognized the benefits of this switch independenttechnology and redirected its efforts exclusively into this new field on a global basis.SMART Telecom. has been a leader in Contact Center reporting tools since 1995, successfully supplying Contact Center reporting and Analytical solutions to thousands government users, Fortune 500 and Global 1000 companies worldwide.Today, SMART Telecom develops and supplies one of the industries most advanced Contact Center Reporting & Analytical software solutions. SMART Telecoms’ QSD and ContactVu Solutions provides policy-based, dynamically managed software solutions that help a wide range of organizations archive, access, and protect their contact center data across multiple geographic locations and switching platforms. SMART Telecoms’ products consolidate diverse telecom switching data from Nortel and Avaya solutions into common data pools to simplify queue management and help ensure and improve policy based, process driven, Quality initiatives and objectives.Make The SMART choice, SMART Telecom.http://www.smarttelecom.cahttp://contactvu.comSMART Telecom Inc.202-2460 Lancaster Rd. Ottawa, OntarioK1B 4S5Phone 613.744.8204FreePhone 800.563.7086