Redwood Technologies

Description

Redwood Technologies provides services to some of the world’s largest financial sector organisations, including international banks, major insurance companies and building societies. Our long-standing reputation for providing intuitive, adaptable services underpinned by secure, reliable technology with the flexibility to meet any scale of demand makes Redwood the ideal choice to provide mission-critical communications services to financial organisations.

Based around Redwood’s multi-award-winning DNX ® hardware and RTSinfonia® software architectures, the company’s utilities solutions integrate quickly and securely with leading live data environments to provide ultra-reliable communications applications.

Our product development has always been customer-driven. Many of the applications and services running on Redwood platforms began as bespoke projects, designed to meet specific customer needs. We pride ourselves on the speed of our design and development and our ability to deliver groundbreaking solutions without compromising quality..

A wide range of Redwood products have practical applications in the utilities sector. Organisations can utilise the intelligent, next-generation switching capabilities of RedPBX ™ to handle huge volumes of inbound calls with any number of users, leveraging intelligent IVR routes customised in the RTFlow ™ and RedResponse® Service Creation Environments (SCEs) to provide intelligent routing and automatic servicing for thousands of enquiries through pre-recorded prompts and information.

HSBC Group in the UK invested in Redwood’s award-winning RedMatrix conferencing system, and the RedRecorder call recording application. The applications run on a Redwood DNX-1200 platform installed at the Group’s Canary Wharf headquarters. HSBC is one of the best known of the world’s multinational banking giants. Its three Canary Wharf trading floors are among the largest in the UK, serving as the daily marketplace for 1,400 traders.

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