Nexent Innovations Inc.

After a very smooth and short installation of Miracle Service, we were able to provide more accurate invoicing, meter billing and response times for our customers. We strive to consistently improve customer service and our customers have noticed!

Escalation of a service call can jeopardize the customer relationships you have worked very hard to maintain, and how well your company handles these less than ideal situations is just as important as how you handle the best-case scenarios. Using the Net Promoter Score allows you to develop a system for improving your customers’ experience – helping turn detractors to promoters, and keeping your promoters sending referrals to you.

When a service call is completed, a closed job notification is automatically delivered directly to your customer’s email inbox. This custom text or HTML notification email contains a link to an online survey (like Survey Monkey) for customers to complete. This can be used to respond to a Net Promoter Score survey and track your customers’ satisfaction.

We're here to help you get the most from your Miracle Service software, and to ensure your company is up-and-running, and experiencing the benefits of field service management software as quickly as possible.

October 8, 2012 – Technology for Service Management: As the opening speaker at the National Industrial Scale Association’s Technical Conference in Savannah, GA on October 8th, Robert Sombach discussed how today’s mobile technology continues to provide solutions to businesses that are seeking rapid cost reductions as well as increased competitiveness and efficiency.