Millennium Care Inc

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Description

I-Care ™ 4.0 Overview I-Care ™ 4.0 is a powerful service chain automation application, designed around the principles of help desk management, extended into all aspects of the service chain and underpinned by ITIL best practices. The fully web enabled, ASP based help desk application, extends globally with minimal cost and effort and allows you to configure each operating unit and location with completely unique workflow and process rules than others within your company. Customers have the options to procure Add-On modules that enable them to customize the application through licensing of pre-built code and access rights to enable an implementation specific to your needs and budget! I-Care ™ can be procured through Enterprise Licensing, or transaction based pricing models, the latter reducing your risk through flexible financial models, increasing your spend as you increase the cost avoided. Our Web User Interfaces are intuitive and easy to use, enabling maximum peer based up-take and accountability, and the ASP delivery model enables very rapid implementation since we host the infrastructure and application services. Rapid transitions result in lower cost implementations, and the acceleration of all benefits to your customers. Document Share & File Attach Bundle MCare's service chain automation software application, I-Care ™, was designed to allow customers to build on the basic application with add-on modules that fit perfectly to their organization's needs. Document Share and File Attachment are two add-on modules available to enhance the I-Care ™ experience. The objective of Docushare and File Attach is to provide customers with a repository for commonly used documents, such as procurement or other services requests. This functionality can be used to support a customer's change management processes. Contact Link ™ Contact LinkTM falls into the classification of a 'bridge' product, based on Millennium Care published XML specifications. It provides customers with the ability to electronically update user profiles in I-Care ™ through interface with customer systems email or ERP systems. This alleviates the need for manual entry of changes to help desk users in the contact database and thereby reduce customer costs, associated with Business Services Fees. Transaction Link ™ Transaction Link ™ falls into the classification of a bi-directional 'bridge' product, based on Millennium Care's published XML specifications. It provides customers with the ability to submit incident related transactions from customer data sources (Remedy, other ticketing systems). Supported transaction types are: -Transaction update -Transaction status -Contact update Email Link ™ Email Link ™ falls into the classification of a 'bridge' product, based on Millennium Care published XML specifications. It provides customers with the ability to receive emails and create incidents and updates in I-Care ™ from customer defined source automatically, therefore avoiding live calls in many cases (email only, or from alert management platform and/or other sources).

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