Live Virtual Help Desk

Description

Over the past 5 years, Live Virtual Help Desk built a reputation for helping our partners grow their managed services business by providing the highest quality helpdesk, NOC and project services at a fair price. Providing exceptional service to your clients is our number one priority. Today we provide services through MSP partners worldwide serving tens of thousands of end customers from SMBs to enterprises. Our North American based helpdesk provides all customer facing communication and our NOC delivers efficient infrastructure management around the clock.

Over the past 5 years, Live Virtual Help Desk built a reputation for making our partners superstars by providing the highest customer satisfaction in the industry. Today we provide services through partners worldwide serving tens of thousands of end customers from SMBs to enterprises. Our North American based helpdesk provides all customer facing communication and our NOC delivers efficient infrastructure management around the clock.

We hire level 2 & 3 desktop engineers that answer the phone and fi­x the problem on the fi­rst call the vast majority of the time. We provide support for multi-vendor client systems and installation, moves, changes, desk-side support & software support. We also provide permission-based remote control of PCs with ability to regain control of the PC at any time.

Leveraging Live Virtual Help Desk allows you to focus on strategic, customer facing activities that make your business more valuable to your customers. You can become the virtual CIO enabling your customers to leverage their technology assets to grow their business and more effectively leverage their investment in technology. It also provides you the opportunity to spend more time finding new customers and building relationships with existing ones.

Properly configuring and deploying monitoring software takes a great deal of experience. Filtering thousands of server alerts, providing triage and validation is a critical part of any infrastructure management solution, but these tasks add absolutely no strategic value to your business. LVHD WATCH provides preventative maintenance and monitoring for servers and network devices within your customer environments.

Fact sheet

Products & services

Similar companies nearby