Koren International Trade Inc.

Description

KorenIT mission is to provide competitive and reliable inbound technology outsourcing services for IT/help-desk support and other customer-care needs. Our main focus is to provide outstanding service at significant financial savings to North American and European clients. We are a Canadian company located in Montreal, Quebec, with an offshore hub in Bucharest, Romania.

Most technology companies, specifically small to mid-sized businesses need call centers/help desks to provide product technical support and/or desktop operations support. However, most of the time, they are too busy handling their core competencies, lack the resources to provide quality customer interaction programs or are looking for new ways to cut costs and increase the bottom lines.

KorenIT can provide outsourcing services to help these companies reduce their operational and administrative costs while increasing productivity. We offer to outsource their entire call centers' programs by recognizing core competencies in contact center's operations and our ability to provide them with highly qualified technical workforce.

Launching a new product is exciting and valuable to most companies. Unfortunately for a business with a small infrastructure the thought of full-time support is a cause for concern and can be prohibitive.

Many buyers of technology equipment are not experts and at one time or another will need helpful advice immediately. This is where quality support comes in: if the customer receives a busy signal or is put on hold for a long time it is likely that the company will lose that customer. This means that support quality just as important as product quality.

KorenIT can increase customer satisfaction, potential additional revenue and affordable service costs to companies that are about to or have already launched a new product or if they are looking for expert help desk services contact.

It is understood that a successful deployment of help desk capabilities is the end result of cooperation and partnering between a company and the help desk service provider. KorenIT recognizes that we must provide the highest level of end user support, utilize current and relevant data, and track and report on trouble calls.

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