Innpro Solutions

Innpro Solutions

  • 103 Plateau Crst
  • North York, Ontario
  • M3C 1M9

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Description

InnPro Solutions was founded by Wendy Burgess, in 1995. With over twenty years of executive experience in the hotel industry, Wendy has: - Worked at a senior level in virtually every aspect of hotel management - Connections at executive levels throughout the Canadian hospitality landscape - Developed and taught a 4th-year university course in revenue management - Spoken at conferences across Canada on Call Center Management, Yield Management, and Customer Service A few of Wendy's career achievements and abilities: - Start-up of a major Toronto hotel - Significantly improved room revenue and REVPAR for dozens of InnPro clients - Operational design and implementation of guest recognition programs for Delta Hotels, with success rates in the 99th percentile - Development of custom yield management programs Wendy offers significant expertise as both SME (Subject Matter Expert) and instructor. It makes a difference! She combines a wealth of knowledge and experience with high-level teaching skills. InnPro instructors are not speech-makers and orators. They are hands-on, practical coaches who work with participants to instill new learning and bring about lasting behaviour change.

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