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Description

Our company president, George Olds, has 27 years of expertise in travel and toursim with Canadian, American and International airlines, as well as Ontario's Ministry of Tourism. For more than 12 years, he provided best-in-class training for two of
Canada's largest travel management firms (Rider and American
Express) and for SABRE, the computer division of American
Airlines.

He is a Certified Instructional Designer, and has recieved awards for customer service from American Airlines, IATA and from American Express.

He designed The Great Call Program (a call centre quality assurance system), helping maximize quality, customer satisfaction and productivity nation-wide. He is also certified to deliver the Gilmore Group's Unforgettable Customer Service and AchieveGlobal's Achieving Extraordinary Customer Service.

He is an award-winning public speaker with a proven ability to communicate and present to all levels of audiences. His job is to help you achieve results, individually or as a team. He makes training fun and his hands-on, practical workshops equip you with the tools to succeed.

He delivers a choice of workshops that are ready-to-be-delivered or custom-designed to meet your needs. He specializes in helping companies evaluate the effectiveness of training from learner satisfaction to the 4th level - does it make a difference to your bottom line.

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