First Nations Bank of Canada

Description

At First Nations Bank of Canada 1 , our goal is to provide a comfortable service experience for each and every customer. We appreciate your business and are dedicated to building long and satisfying relationships with our customers. When you have concerns about your banking relationship, we encourage you to let us know, because your satisfaction is our primary concern. The customer problem resolution process is our way of ensuring that your problems or concerns are addressed in a consistent and comfortable way.

First Nations Bank of Canada (the "Bank") is a Canadian chartered bank primarily focused on providing financial services to the Aboriginal marketplace in Canada. First Nations Bank of Canada is over 80% Aboriginal owned and controlled. The Bank offers Aboriginal and non-Aboriginal people, corporations and governments a full range of personal and business banking services including loans, mortgages, investments (registered and non-registered), transaction accounts and cash management.

Contact the First Nations Bank Ombudsman If your problem or concern remains unresolved after you have followed Steps 1 and 2, you may contact the First Nations Bank Ombudsman. The First Nations Bank Ombudsman is dedicated to resolving disputes fairly and professionally. If it is determined that your concern has not been addressed by the Executive Officer as outlined in Step 2, the First Nations Bank Ombudsman may direct your problem to the appropriate business area for investigation and response.

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