ECI - Empire Communications

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Why did you make the switch to Unified Communications? "There will be significant ROI as a result of improved communication efficiencies and lower long-distance costs. We expect a 6-8 month payback on our investment." "We have a brand new building and consolidated several sites. Unfortunately none of the products from the various sites were compatible, and the systems were technically obsolete. We needed VoIP for this site, and for our other sites around the globe. We also implemented a Unified Communcation solution for our call center. It's all about efficiency." Why was ECI the company of choice? "We talked with several people, including a vendor we were already working with. At the end of the day, ECI got the business "because they cared more" about our business. They held our hand through the entire process." "The ECI staff is very competent, capable and committed to serving our needs and responding quickly to issues that arise." "ECI saves you time. They carry NEC products, which work great, and their technical expertise fills in the gaps that I simply do not have time for. I look forward to doing business with ECI for a very long time." "We were looking for a relationship -- and we got it. It's not the box; it's how it gets there, the post-sales experience, and lifecycle management. The ECI staff is available -- and very customer centric." "ECI are consistent - high integrity. They are well balanced and have a solid team with great products. Not everyone has this." "The upfront process was solid. They really wanted us to define what

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