ConverTec Inc.

Description

ConverTec's suite of Products are "NORTEL Compatible"
ConverTEc is a "NORTEL Networks Developer Partner"
There is no question that the modern business environment is extremely competitive.
In order to grow or maintain business, companies must deliver a higher level of personalized service than ever before to their customers. The question is, how do you deliver the higher service level?

By integrating the intelligence in your computer with the power and flexibility of your telephone, you’ll communicate more effectively and provide better customer service to win even more business.

The integration of computers and telephones is called Computer
Telephony Integration (CTI). CTI, was at one time, very expensive and available only for very large systems, however today ConverTec has developed a suite of powerful CTI solutions that are targeted to small and medium size businesses. These solutions are ideal for enterprises looking for that competitive edge, that advantage over your competition. The result is better, faster more intelligent communications with your customers and your own personnel.

ConverTec’s award winning CTI solutions go beyond the receptionist or call centre agent. They are designed to improve communications through-out an organization. For example;
· Your sales or telemarketing department can realize huge productivity gains by allowing them to click on a phone icon to make an outbound call in a fraction of the time of manually dialing and without the inevitable dialing errors.
· Send a text message to an individual or an entire department alerting them of a caller holding or a sales department meeting.
· Manage your business better by tracking calls in and out of an office even if you’re half way around the world.
· Have your customer information displayed on your PC screen even before you answer the call. It’s amazing how this speeds up the transaction and pleases your customer by answering with their name.
· Allow your personnel to perform all their call-handling through their PC’s, instead of spending time switching back and forth between computers and phones.

ConverTec CTI solutions are exclusive to the Nortel Networks
Norstar and Business Communications Manager (BCM) phone systems. By utilizing Nortel’s Computer Telephony Engine,
ConverTec has been able to fine tune each CTI application to maximize features, reliability and scalability.
ConverTec Inc. is a proud "Developer Partner" for Nortel
Networks


Productivity gains can be measured immediately after implementing a ConverTec solution. Installations to date have reported system payback not in months or years, but in weeks or even days!

CALL Link™ has won many prestigious awards. These include;

'CTI Product of the Year"
"CRM Excellence Award"
"Teleconnect CTEXPO Best of Show"

Fact sheet

Company contacts

Products & services

Similar companies nearby