Consumer Contact

Description

As a research professional you demand the very best in data collection. We take that responsibility very seriously. When you bring your research project to us, you can do so with full confidence that your data will be delivered with speed, unmatched quality and on budget. For nearly 40 years we've set the Gold Standard for quantitative data collection (field and tab) services for telephone surveys. So you know your project will be treated with the respect it deserves. With over 80 full-time staff and more than 1,200 interviewers, we complete over 1,000,000 Consumer and Business interviews each year. That puts us among the 10 largest independent data collection companies in North America. We have gained a well-earned reputation as the data collection company that can handle the most complex and challenging projects. Dedicated access lines link nearly 470 CATI stations across our five call centers. Because all lines are configured to route through one centralized data center, you will benefit from the efficiency of single source programming and data collection plus IT and client support in one location - resulting in increased quality and security. To maintain our leadership edge, we're structured to consistently deliver on every client's unique needs. At the heart of this commitment is a Client Project Team assigned to keenly understand your project, coordinate all members of our delivery team from programmers to software developers to coding and tabulation specialists, and ultimately, ensure your data is collected and delivered to your exact requirements. Our unique and secure "Access" portal allows you to retrieve customized progress reports and selected "top line" results while data collection is in progress. Plus, the integration of CATI network technology and Internet connectivity allows us to conduct "multi-mode" projects, which combine telephone interviews with online surveys. While most interviews are conducted in English, French and Spanish, we also execute projects in Cantonese, Mandarin, Punjabi, Italian and Portuguese. We offer particular expertise in Customer Satisfaction, Continuous Tracking and Business studies. And, the real-time online reporting technology we make available to all clients ensures you're in sync with a project's status 24/7. Your clients make important business decisions based on your analysis of research data. Give your next project the respect it deserves. Call the data professionals at Consumer Contact™.

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