Compugen, Inc.

Description

“We are honoured by our second consecutive Global Support Partner of the Year recognition from CommVault. From day one, our relationship with CommVault has been based on mutual commitment, and Compugen is fully invested in delivering world-class service to CommVault and its customers. Notably, as Hurricane Sandy approached the eastern U.S. seaboard and CommVault’s headquarters, the Compugen support team was enlisted to help keep CommVault’s global customer support operations up and running.

With the right suite of tools and a clear plan, you can turn your data into business intelligence, and provide your customers with what they need, when they need it. A wealth of consolidated data can provide invaluable insight into your customers’ requirements, internal operational analysis and a clear vision for where to drive your business for maximum benefit to all.

Can your current infrastructure keep up with the pace of your business and your customers’ expectations? Companies that rely on the cloud spend less time waiting around for things to happen and more time delivering products, innovating, and building value. What started as a method to easily share files has quickly evolved into a platform (Platform-as-a-Service, Paas), infrastructure (Infrastructure-as-a-Service, Iaas) or software (Software-as-a-Service, Saas) that has the potential to transform your IT.

SRG is a Saskatchewan based company that was established as a Security Consulting firm working with business and governments across Western Canada to improve the level of security for their personnel and property. SRG has a large compliment of professional resources for customers to take advantage of.

Compugen records every call to the service desk and employs a full time Quality Manager (QM) to oversee the service level each analyst is providing. The QM reviews analysts’ quality reports daily and provides individual coaching based on scheduled and random reviews of customer calls. Through ongoing analysis and coaching, we are able to provide service that constantly exceeds the expectations of your staff.

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