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Dargal Interline
Distance: 6.0 Mi1632 Dickson Ave Ste 200
V1Y 7T2 Kelowna -
Dscworld
Distance: 154.5 Mi273 E First Ave
V5T 1A7 Vancouver -
Uniglobe
Distance: 165.7 Mi1199 West Pender Street Suite 900
V6E 2R1 Vancouver -
Dietzel International
Distance: 168.0 Mi2559 W 5th Ave
V6K 1S9 Vancouver -
Best Western International, Inc
Distance: 198.8 Mi412 Quebec St
V8V 1W5 Victoria
Website Links
Description
As regional vice-president and general manager of Banff Springs Hotel, Ted Kissane observes, “No matter how good a hotel, there’s always room for improvement. Customers are more and more sophisticated as travellers today. Our goal is not only to meet but exceed their expectations.” “Carlar’s Customer Perception Analysis looks at every detail of the hotel from a critical point of view.
The idea for Rochford's Customer Perception Analysis service sprang from 35 years of international experience in the hospitality industry. Using a 2,656-question database, Rochford can assess a client hotel in exacting detail from forty-four questions monitoring hotel reservations to ninety-five questions about room standards to twenty one questions on follow-up on lost items, the Customer Perception Analysis is a startlingly thorough review of everything offered by a fine hotel -- and how effectively the hotel's standards are being delivered at the customer level.