Arctic Spas Durham

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The recent weather with its severe cold and then the now famous Berks County sleet storm, brought to mind a sales pitch you made to Barbara and [me] just about a year ago. At the time we suspected that perhaps some of the facts offered must have been just a bit overstated. But we bought the spa anyway. Now a year after the purchase we find that the statements you made were actually understated. The events of these past few weeks have proved that Arctic Spas must be the leaders in the industry. This realization started when we received our electric bill for a time frame that featured some of the coldest weather in years. An $8.00 per month increase was hard to believe when we learned the size of the increases others had received. Arctic Spa is built for cold weather ---- no doubt about it. This past weekend was the real test. The enclosed photos show our spa after we started the removal of an ice fall that would surely have ruined any other spa cover on the market. Hundred of pounds of frozen sleet fell from the second floor roof, some 26' above the spa, landing on the Cast Core Cover. As I began to remove the large chunks of frozen sleet and found out how heavy they were, I thought I would find a badly damaged spa and cover underneath them. After all it had broken the vinyl siding, torn a flower box and shelf from the window and smashed a wrought iron table adjacent to the spa. Some of the chunks were difficult for one person to lift. The debris between the house and spa is 24" deep. I was pleasantly surprised to find that there was not even a hint of compression damage, not a mark or a blemish. Barbara was convinced that damage would show up on the shell or outer structure, but soon agreed that it was remarkable that this hadn't happened and after a few hours of moving ice and snow we were back in our spa. Arctic Spas are not the least expensive ones in the market place but I would challenge anyone to find a better one. We are writing to let you know how pleased we are with our Arctic spa. We purchased a Yukon (Elite Series) model from Splash Pools & Spas in the summer of 2002 and took delivery in September. We are frequent users of our spa and use it even in the coldest weather. Before buying, we did extensive research on spas and wet-tested several competitors' products; however, it took us very little time to realize that buying an Arctic spa from Splash was the right decision - and one that we have never regretted. From our very first visit to Splash and our contact with Trish, to the sales visit by Jeff, delivery by the crew, and after-sales service by Mike, we have dealt with some of the most pleasant, honest and dependable people with whom we have ever had the fortune to do business. For us, the product represents only half of the buying experience. The people who influence and support the purchase (sales and service) are just as important - especially when it involves such a significant investment. We often relate our positive experience to friends and neighbours and would not hesitate to recommend Arctic or Splash Pools & Spas to prospective spa buyers. Thanks and keep up the good work.

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