ATVenture Components Inc.

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Return Policy What is your defective return policy? Defective products are subject to an investigation followed by either a solution to the problem, a return of the product and/or a replacement product. Please contact us within 3 days of receipt if there is a problem with your order. ATVenture takes every issue very seriously and will do what it can to resolve the problem in a time efficient manner. A RNC number will be issued to you during the investigation process. What is your non-defective return policy? Non-defective products are subject to a 20% restocking fee. Return shipping is the responsibility of the customer. Before any returns are sent, the sales manager of ATVenture must provide a written authorization and a RAN# (return authorization number) will be issued. The accessories must be securely repackaged in the original packaging and the RAN# must be clearly written on the outside of the box. Shipping How much is shipping? All shipping to the Continental United States is FREE. Call for rates on AK, HI, PR, and other territories of the USA. When can I expect my order to arrive? In approximate BUSINESS days, not including handling time: 4-5 days: DE, NJ, NY, VT 5-6 days: CT, IL, IN, KY, ME, MD, MA, MI, NH, NC, OH, PA, RI, SC, VA, WV 6-7 days: AL, GA, IA, MN, MO, TN, MI, WI 7-8 days: AR, CO, FL, KS, LA, MS, NE, ND, OK, SD, TX 8-9 days: AZ, CA, ID, MT, NV, NM, OR, TX, UT, WA, WY Call for times on AK, HI, PR, and other territories of the USA. Does this shipping time include the handling time? Not necessarily. These times begin on the day the order is shipped. Many times the orders go out on the same day, sometimes a day later, and sometimes they are backordered. Why would anything be backordered if you say that you have 5 in stock in the Store? We try our best to keep up with the demand of our products. Our website is not the only place that we sell our products. Sometimes we get orders from dealers that take up our whole inventory for that product. This is when we have to manufacture more items to fill the demand. Can you ship to a PO Box? No. We ship via UPS Ground delivery and they require a shipping address. If your shipping address is a PO Box (For example: RR2, Box 5), then please give directions to your address, your correct phone number, and your correct email address. All of this information will be provided to UPS in case there is a problem finding your location. No exceptions. Do you combine shipping? Yes. We combine as many items as possible into one box for your convenience. Why do you require my phone number? We need your phone number to put in the UPS system for shipping. This is in case there is a problem with your address, or no one was there when a delivery attempt was made, etc. Customer Base You are in Canada so why can't you sell to Canadians? ATVenture Components has a special distribution deal with Importations Thibault (ITL) which makes us unable to sell directly to Canadians. Please contact ITL at 1-819-569-6212 for more information on your nearest dealer that can order our products. Note: In Canada, our products are listed under the name "Yeti", not Bison.

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