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  • Service Quality Measurement Website
    800.446.2095
    101-4609 23 St, Vernon, BC V1T 4K7

    Since 1996, Service Quality Measurement (SQM) Group has been a call center industry leader for improving our clients' operating cost, customer service and retention. We have done this by being operationally excellent at benchmarking, tracking, improving, awarding and certifying our clients' FCR, Es…